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OVERVIEW
Within the U.S. and Canada, experienced teams
of highly qualified DigitalShipper systems engineers provide
direct support for system design, development, training, implementation
and service. DigitalShipper in-house staff is available for
service between the hours of 8:00 a.m. and 5:00 p.m., Monday
through Friday. Within minutes of a call, a qualified member
of the technical staff will assist in diagnosing a problem.
Most problems can be resolved immediately over the phone,
but if on-site service is required, DigitalShipper will guarantee
on-site service within a maximum 4 hours (within a 50-mile
radius of the DigitalShipper office). DigitalShipper assumes
single source responsibility for all hardware, peripherals,
and scale equipment sold by DigitalShipper.
"DigitalLink" REMOTE DIAGNOSTIC SERVICE
DigitalShipper offers exclusive "DigitalLink"
service that enables DigitalShipper staff to conduct remote
diagnostic service. Within minutes of a service call, an engineer
can log into a system at a customer location over the telephone
line and provide immediate diagnostic, operator support, or
rate change services. "DigitalLink" requires additional
hardware (modem, diagnostic and communication software).
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