1. What is DigitalShipper ISM?

2. Why does my company need DigitalShipper ISM?

3. What types of customers will benefit from DigitalShipper’s solutions?

4. How long does implementation of a DigitalShipper solution take?

5. What is the typical cost of a DigitalShipper solution?

6. Does a company need to implement a new ERP or WMS system before implementing a DigitalShipper solution?

7. Can DigitalShipper ISM automate processes with a legacy system and an Enterprise system concurrently?

8. How do DigitalShipper solutions work within enterprise environments?

9. Can a DigitalShipper solution replace a WMS or ERP system?

10. Why should a company purchase a DigitalShipper solution when a carrier provided system is free?

11. What are the main benefits of an integrated Transportation Management System?

12. Does DigitalShipper provide an Internet-based solution?

1.What is DigitalShipper ISM?

DigitalShipper Integrated Shipment Manifest (ISM) is the latest evolution of the powerful DigitalShipper software that today underpins the best transportation and logistics systems. We’ve been developing DigitalShipper ISM as an Internet-based, component solution that is revolutionizing logistics management.

2. Why does my company need DigitalShipper ISM?

If you’re an IS professional, responsible for integrating transportation and logistics into an enterprise-wide system, DigitalShipper ISM will help you:

• Deliver a reliable, fully integrated solution that will interface with accounting, order entry, warehouse management and other systems as needed
• Implement the solution before the project’s life span expires; protecting you from having to start all over
• Balance your time, people and budget most efficiently
• Focus on the elements of development that warrant your professional attention by taking care of this tedious and complex segment of supply chain management

If you’re a logistics professional, DigitalShipper ISM will help you:

• Rate, ship, and track packages throughout the supply chain
• Work with multiple carriers, from the majors to regional and LTL, on a single system
• Reduce your company’s overall transportation costs by shipping the right way every time

Better serve your customers by letting them decide how they want their order shipped - overnight, at the lowest rate, or by a preferred carrier.
DigitalShipper ISM is the only such software solution today that:

• Lets you manage multiple carriers on one system
• Gives you total-order-visibility, anywhere in the order pipeline, from any desktop with a browser
• Integrates seamlessly with your ERP system
• Interfaces smoothly with ERP, enterprise, warehouse management, order entry, customer service, accounting and other critical systems

3. What types of customers will benefit from DigitalShipper’s solutions?

The types of customers that will benefit the most from our solutions are companies that need a multi-carrier shipping system integrated into their companies main computer system. Whether it’s a warehouse management system or an accounting application, our solution communicates with their software infrastructure producing efficient and seamless results.

4 . How long does implementation of a DigitalShipper solution take?

Implementation varies based on the overall goals of each individual company. We work with companies of all sizes, from Fortune 500 companies down to much smaller operations where there are less than 50 employees, and the goals and requirements of each company can be and usually are vastly different. This causes implementation time to vary from one installation to the next. That said, in most situations we can fully implement a solution in about 4 to 6 weeks.

5. What is the typical cost of a DigitalShipper solution?

The solutions DigitalShipper provides vary in range according to the complexity of the project. What we focus on is the return on investment (ROI), our ability show true savings over a short period of time. Solutions DigitalShipper has implemented have ranged from as little as $15,000 to over $500,000, so the complexity of the solution does matter in terms of price; however the ROI is what makes our solution attractive. The return on investment for a DigitalShipper solution is typically three to six months.

6 . Does a company need to implement a new ERP or WMS system before implementing a DigitalShipper solution?

No, a company does not need to implement a new ERP or WMS system before implementing our solution. DigitalShipper solutions are extremely flexible and dynamic when connecting to a company’s host software application. Our solutions are so flexible, in fact, that when the software infrastructure inside our customer’s company changes, our solution can adapt to those changes with minimal implementation time.

7 . Can DigitalShipper ISM automate processes with a legacy system and an Enterprise system concurrently?

Yes. DigitalShipper solutions, due to their extreme flexibility, are able to integrate with both a legacy and an Enterprise system either independently or concurrently.

8 . How do DigitalShipper solutions work within enterprise environments?

DigitalShipper solutions are designed and developed with scalability in mind. When we talk about enterprise we are really talking about the ability to have many users accessing the system and its resources concurrently. Though often times there isn’t an overwhelming amount of users shipping packages concurrently, with today’s business climate there is a need for real-time information about the status of orders. We are also finding more corporations wanting the ability to ship overnight letters from their desktop. So today you have more and more people needing access to shipping information. That’s why our product is scaled to be an enterprise solution.

9 . Can a DigitalShipper solution replace a WMS or ERP system?

No. DigitalShipper ISM software is designed as a backend process to a WMS or ERP system. Often we are asked to incorporate pick & pack applications for package level detail requirements into our software and we have even adjusted inventory counts based on what was being shipped through or system. Even though the software allows us the flexibility to create these processes to solve a deficiency in a customer’s system, our solution is primarily based on shipping automation.

10 . Why should a company purchase a DigitalShipper solution when a carrier provided system is free?

Carriers do a good job of providing a solution when a company uses a single carrier and shipping volumes are relatively low. When a system is provided by the carrier, you ship your packages through that carrier, process your shipments their way, and follow their rules. As long as business requirements are simple then this type of solution may work for smaller companies. Free systems come at a high price for companies shipping with multiple carriers and/or have the need to exchange data with their WMS or ERP system. What attracts companies to DigitalShipper solutions is one system manages and processes all of a company’s different carrier requirements; it implements and follows your company’s business rules, shops for the best rate between all carriers, allows a single method for users to input data through a unified graphical user interface (GUI), and gives your company corporate-wide visibility on the status of a shipment. Carriers are limited in their ability to implement sophisticated enterprise solutions.

11 . What are the main benefits of an integrated Transportation Management System?

Operational

• Faster Operations
• Standardized Shipping UI
• Better Accuracy
• Lower Operational Cost
• Better Logistics Management
• Ability to Grow
• Better Customer Service

Integration Benefits

• Reduce Manual Key Entry
• Reduce Data Errors
• Faster Billing Cycle
• Automate Shipment document generation
• Improve quality with data verification
• Drive cost out of the Supply Chain by automating data from shipper to carrier to consignee

12. Does DigitalShipper provide an Internet-based solution?

As companies look to control their costs, charges related to shipping is one area where they can recognize savings. To do that, they need a system that is centralized and easily deployable throughout an enterprise. DigitalShipper provides such a solution. Because it is a Windows 2000 Server application it can be installed and maintained by the companies IT staff without the need to perform any local workstation installation or setup. The system administrator configures what carriers and services users can utilize.
Large numbers of user can access DigitalShipper through a browser, which allows for an easy to use interface with little to no configuration required. These users can all be in one location and access the system over the LAN or be remote and access the system through a WAN or the Internet.

The Internet

Companies need to provide their customers with the ability to not only order products but understand the shipping charges and obtain tracking numbers. DigitalShipper can be connected to a company’s virtual “store front” to provide that and more. Customers experience unparalleled customer service and capabilities.

“DigitalShipper’s” ability to handle large numbers of users and transactions allows these e-commerce companies to manage their businesses by providing their customers and suppliers with access to information never before available.

DigitalShipper ISM is the latest evolution of the powerful DigitalShipper software that today underpins the best transportation and logistics systems. We’ve been developing DigitalShipper ISM as an Internet-based, component solution that is revolutionizing logistics management.