DigitalShipper is closed in observance of the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve Day
- Christmas Day
- New Years Eve Day
Our standard maintenance agreement with DigitalShipper Enterprise includes:
- Carrier rate updates
- Feature and enhancement upgrades
- Unlimited phone technical support
- Remote access for troubleshooting issues
Support agreements may vary for other DigitalShipper products.
When you call for technical support, your call will be answered by a live
attendant who can quickly assess the help you need and get you to the right
support specialist. All support specialists are highly trained in software
installation, setup, configuration, training, custom business rules integrated
through the DigitalShipper Plug-In Architecture, carrier compliance, and general IT knowledge.
Our remote access capabilities to both server and workstations make it easy
to diagnosis and resolve issues as if you had a technician on-site and in person.
Whether we are answering a simple question or working through a complicated issue,
you can be assured that our support specialists will be able to satisfy your needs.
Shipping Software Technical Support
Enterprise support is available
between the hours of 8:30 AM
and 5:00 PM (CST) Monday
through Friday (excluding
Please call us at 651.348.4080
(Central Time Zone).
If you contact us after 5:00 pm
CST, please leave a message
with your name, company
name, phone number and a brief
description of your service problem.
We also offer enhanced support plans that provide 24/7 support, peak/seasonal
support, and special support hours that may be needed for system upgrades or
just that extra insurance to know you have someone available when you need it.
Help Desk for after hours, 2nd, 3rd shift, weekends, and holiday coverage must
be scheduled in advance.
For support via email, please provide all of the information requested below. A DigitalShipper team member will contact you shortly!
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button to generate a new number or call us at (651) 348-4080.
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