DigitalShipper is closed in observance of the following holidays:

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve Day
  • Christmas Day
  • New Years Eve Day

Support Overview

Our standard maintenance agreement with DigitalShipper Enterprise includes:

  • Carrier rate updates
  • Feature and enhancement upgrades
  • Unlimited phone technical support
  • Remote access for troubleshooting issues

Support agreements may vary for other DigitalShipper products.

When you call for technical support, your call will be answered by a live attendant who can quickly assess the help you need and get you to the right support specialist. All support specialists are highly trained in software installation, setup, configuration, training, custom business rules integrated through the DigitalShipper Plug-In Architecture, carrier compliance, and general IT knowledge.

Our remote access capabilities to both server and workstations make it easy to diagnosis and resolve issues as if you had a technician on-site and in person. Whether we are answering a simple question or working through a complicated issue, you can be assured that our support specialists will be able to satisfy your needs.

DigitalShipper Technical Support Person

Shipping Software Technical Support

Standard DigitalShipper
Enterprise support is available
between the hours of 8:30 AM
and 5:00 PM (CST) Monday
through Friday (excluding
carrier holidays).

Please call us at 651.348.4080
(Central Time Zone).

If you contact us after 5:00 pm
CST, please leave a message
with your name, company
name, phone number and a brief
description of your service problem.

We also offer enhanced support plans that provide 24/7 support, peak/seasonal support, and special support hours that may be needed for system upgrades or just that extra insurance to know you have someone available when you need it. Help Desk for after hours, 2nd, 3rd shift, weekends, and holiday coverage must be scheduled in advance.

For support via email, please provide all of the information requested below. A DigitalShipper team member will contact you shortly!

* Denotes a required field.   

 
First and Last Name:     
Company Name:  
Phone Number:  
Email Address:  
Best Time to Contact:  
Select Product:  

Service Question:  


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Note: If you cannot read the numbers in the above image, click the Submit button to generate a new number or call us at (651) 348-4080.